Knowledge Management for Help Desk and Customer Care: How to build an effective Knowledge Base - a roadmap to success
This book is divided into two parts.In its first part, it presents conceptual core definitions of knowledge management, with a theoretical basis and synthesis arising from research made in several publications, among books, articles, white papers and blogs. The result of this work is a summary of huge material, facilitating the introduction to the subject and understanding thereof.The focus of the book, however, is not restricted to knowledge management in itself. It is not a work which exhausts the subject, although it is a good reference for those wishing to be introduced to the issue.The objective is to present a practical proposition for development of initiatives of knowledge management applied to help desk and customer-care. To achieve this, the first part of the book also presents concepts of KCS (Knowledge-Centered Service), a set of practices and a specific methodology focused upon technical support, to improve the efficacy of resolving problems. KCS, however, is not limited merely to solving problems, being able to be adapted to handling requests in general.KCS is the result of compiling best practices and discussing initiatives by a group of large information technology companies, which formed a consortium to share ideas and experiences.The areas of technical support, ...
- ASIN: 1521573727
Research Methods: The Essential Knowledge Base
From an expert team in the research methods field, RESEARCH METHODS: THE ESSENTIAL KNOWLEDGE BASE, 2nd Edition, is written specifically for users who are new to research methods. The book streamlines and clarifies explanations of fundamental, yet difficult, concepts in a familiar, engaging style. Readers learn about the relationship between theory and practice, which helps them become better researchers and better consumers of research.
- ASIN: 1133954774
The Research Methods Knowledge Base, 3rd Edition
Thoroughly updated, the third edition of The Research Methods Knowledge Base provides coverage of quantitative methods and enhanced coverage of qualitative methods. It can be used in a variety of disciplines and is ideal for an introductory comprehensive undergraduate or graduate level course. Through its conversational, informal style it makes material that is often challenging for students both accessible and understandable. The Research Methods Knowledge Base, 3e covers everything from the development of a research question to the writing of a final report, describing both practical and technical issues of sampling, measurement, design and analysis.
- Brand: imusti
- ASIN: 1592602916
The Instructional Design Knowledge Base: Theory, Research, and Practice
The Instructional Design Knowledge Base: Theory, Research and Practice provides ID professionals and students at all levels with a comprehensive exploration of the theories and research that serve as a foundation for current and emerging ID practice. This book offers both current and classic interpretations of theory from a range of disciplines and approaches. It encompasses general systems, communication, learning, early instructional, media, conditions-based, constructivist design and performance-improvement theories. Features include:rich representations of the ID literatureconcise theory summariesspecific examples of how theory is applied to practicerecommendations for future research a glossary of related termsa comprehensive list of references.A perfect resource for instructional design and technology doctoral, masters and educational specialist certificate programs, The Instructional Design Knowledge Base provides students and scholars with a comprehensive background for ID practice and a foundation for future ID thinking.
- ASIN: B004OBZXZ8
Research Methods: The Essential Knowledge Base
Please Read Notes: Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.
- ASIN: 813153085X
Linked Lexical Knowledge Bases: Foundations and Applications
This book conveys the fundamentals of Linked Lexical Knowledge Bases (LLKB) and sheds light on their different aspects from various perspectives, focusing on their construction and use in natural language processing (NLP). It characterizes a wide range of both expert-based and collaboratively constructed lexical knowledge bases. Only basic familiarity with NLP is required and this book has been written for both students and researchers in NLP and related fields who are interested in knowledge-based approaches to language analysis and their applications.Lexical Knowledge Bases (LKBs) are indispensable in many areas of natural language processing, as they encode human knowledge of language in machine readable form, and as such, they are required as a reference when machines attempt to interpret natural language in accordance with human perception. In recent years, numerous research efforts have led to the insight that to make the best use of available knowledge, the orchestrated exploitation of different LKBs is necessary. This allows us to not only extend the range of covered words and senses, but also gives us the opportunity to obtain a richer knowledge representation when a particular meaning of a word is covered in more than one resource. Examples where such an orchestrated us...
- ASIN: B076CRXWHP
How Not to Die: Discover the Foods Scientifically Proven to Prevent and Reverse Disease
New York Times Bestseller“This book may help those who are susceptible to illnesses that can be prevented.”―His Holiness the Dalai Lama“Absolutely the best book I’ve read on nutrition and diet” –Dan Buettner, author of The Blue Zones SolutionFrom the physician behind the wildly popular Nutrition Facts website, How Not to Die reveals the groundbreaking scientific evidence behind the only diet that can help prevent and reverse many of the causes of disease-related death.In How Not to Die, Dr. Michael Greger, the internationally-renowned nutrition expert, physician, and founder of NutritionFacts.org, examines the fifteen top causes of premature death in America--heart disease, various cancers, diabetes, Parkinson's, high blood pressure, and more--and explains how nutritional and lifestyle interventions can sometimes trump prescription pills and other pharmaceutical and surgical approaches to help prevent and reverse these diseases, freeing us to live healthier lives.The simple truth is that most doctors are good at treating acute illnesses but bad at preventing chronic disease. The fifteen leading causes of death claim the lives of 1.6 million Americans annually. This doesn't have to be the case. By following Dr. Greger's advice, all of it backed up by strong scientifi...
- Brand: Flatiron Books
- ASIN: 1250066115
The Logic of Knowledge Bases (The MIT Press)
This book describes in detail the relationship between symbolic representations of knowledge and abstract states of knowledge, exploring along the way the foundations of knowledge, knowledge bases, knowledge-based systems, and knowledge representation and reasoning.The idea of knowledge bases lies at the heart of symbolic, or "traditional," artificial intelligence. A knowledge-based system decides how to act by running formal reasoning procedures over a body of explicitly represented knowledge―a knowledge base. The system is not programmed for specific tasks; rather, it is told what it needs to know and expected to infer the rest.This book is about the logic of such knowledge bases. It describes in detail the relationship between symbolic representations of knowledge and abstract states of knowledge, exploring along the way the foundations of knowledge, knowledge bases, knowledge-based systems, and knowledge representation and reasoning. Assuming some familiarity with first-order predicate logic, the book offers a new mathematical model of knowledge that is general and expressive yet more workable in practice than previous models. The book presents a style of semantic argument and formal analysis that would be cumbersome or completely impractical with other approaches. It also ...
- ASIN: 0262122324
The Plant Paradox: The Hidden Dangers in "Healthy" Foods That Cause Disease and Weight Gain
"I read this book... it worked. My autoimmune disease is gone and I'm 37 pounds lighter in my pleather." --Kelly ClarksonMost of us have heard of gluten—a protein found in wheat that causes widespread inflammation in the body. Americans spend billions of dollars on gluten-free diets in an effort to protect their health. But what if we’ve been missing the root of the problem? In The Plant Paradox, renowned cardiologist Dr. Steven Gundry reveals that gluten is just one variety of a common, and highly toxic, plant-based protein called lectin. Lectins are found not only in grains like wheat but also in the “gluten-free” foods most of us commonly regard as healthy, including many fruits, vegetables, nuts, beans, and conventional dairy products. These proteins, which are found in the seeds, grains, skins, rinds, and leaves of plants, are designed by nature to protect them from predators (including humans). Once ingested, they incite a kind of chemical warfare in our bodies, causing inflammatory reactions that can lead to weight gain and serious health conditions.At his waitlist-only clinics in California, Dr. Gundry has successfully treated tens of thousands of patients suffering from autoimmune disorders, diabetes, leaky gut syndrome, heart disease, and neurodegenerative dise...
- Brand: HARPER WAVE
- ASIN: 006242713X
Designing Data-Intensive Applications: The Big Ideas Behind Reliable, Scalable, and Maintainable Systems
Data is at the center of many challenges in system design today. Difficult issues need to be figured out, such as scalability, consistency, reliability, efficiency, and maintainability. In addition, we have an overwhelming variety of tools, including relational databases, NoSQL datastores, stream or batch processors, and message brokers. What are the right choices for your application? How do you make sense of all these buzzwords?In this practical and comprehensive guide, author Martin Kleppmann helps you navigate this diverse landscape by examining the pros and cons of various technologies for processing and storing data. Software keeps changing, but the fundamental principles remain the same. With this book, software engineers and architects will learn how to apply those ideas in practice, and how to make full use of data in modern applications.Peer under the hood of the systems you already use, and learn how to use and operate them more effectivelyMake informed decisions by identifying the strengths and weaknesses of different toolsNavigate the trade-offs around consistency, scalability, fault tolerance, and complexityUnderstand the distributed systems research upon which modern databases are builtPeek behind the scenes of major online services, and learn from their architectu...
- ASIN: 1449373321
Knowledge Management: A Theoretical and Practical Guide for Knowledge Management in Your Organization
This is a knowledge management book covering the theories, frameworks,models, tools, and supporting disciplines that are relevant to both the student andthe practitioner. The goal of this book is to provide a comprehensive overview ofknowledge management by examining its objectives, scope, strategy, best practices,knowledge management tools, and so on. The book is structured very much like atextbook, with introductory concepts at the top, more subject-specific discussionsin the latter half.
- ASIN: B07JZJWHBS
Principles of Database and Knowledge-Base Systems Vol. 2: The New Technologies
Book by Ullman, Jeffrey D.
- Brand: Brand: Computer Science Press
- ASIN: 071678162X
Bushcraft 101: A Field Guide to the Art of Wilderness Survival
The ultimate resource for experiencing the backcountry!Written by survivalist expert Dave Canterbury, Bushcraft 101 gets you ready for your next backcountry trip with advice on making the most of your time outdoors. Based on the 5Cs of Survivability--cutting tools, covering, combustion devices, containers, and cordages--this valuable guide offers only the most important survival skills to help you craft resources from your surroundings and truly experience the beauty and thrill of the wilderness. Inside, you'll also discover detailed information on:Choosing the right items for your kit.Manufacturing needed tools and supplies.Collecting and cooking food.Protecting yourself from the elements. With Canterbury's guidance, you'll not only prepare yourself for any climate and situation, you'll also learn how to use the art of bushcraft to reconnect with nature in ways you've never imagined.
- Brand: Unknown
- ASIN: B00MIMHPII
ASVAB Prep Plus 2018-2019: 6 Practice Tests + Proven Strategies + Online + Video (Kaplan Test Prep)
Kaplan's ASVAB Prep Plus 2018-2019 features proven strategies and realistic practice for all sections of the ASVAB and AFQT. This edition includes flashcards, expert videos, and an expanded online Quiz Bank to help you face the test with confidence.Kaplan is so certain that ASVAB Prep Plus 2018-2019 offers all the knowledge you need to excel at the ASVAB that we guarantee it: After studying with the online resources and book, you'll score higher on the ASVAB—or you'll get your money back.Get everything in the ASVAB Prep 2018-2019 package, plus two more practice tests, 650 additional practice questions, and flashcards from our all-star team of test experts.With ASVAB Prep Plus 2018-2019 you can study on-the-go. Log in from anywhere to watch video lessons, complete quizzes and take practice tests that are optimized for your mobile device.The Most PracticeFlashcards to help you reinforce important concepts for the technical subtestsSix introductory math videos that review basic concepts commonly seen in the Arithmetic Reasoning and Mathematics Knowledge subtestsMore than 1,850 realistic practice questions with explanationsSix full-length ASVAB practice tests with detailed explanations: 3 online and 3 in the bookCustomize your practice with an online Quiz Bank that lets you select ...
- Brand: Kaplan Publishing
- ASIN: 1506225934
Research Methods The Concise Knowledge Base
- Brand: Brand: Atomic Dog Pub Inc2004 publication
- ASIN: 1592601456
Comprehensive Handbook Obstetrics and Gynecology
All the chapters are completely updated and reviewed by an expert panel; soft leatherette cover and sewn binding; printed in full-color with color-coded sections This pocket-sized book provides vital information in a concise, portable format. It focuses on diagnosis and therapy, including management protocols, medications, and dosages. Common problems are covered in greater detail. Key facts on uncommon conditions are also presented. Medical students and interns can find pearls on pelvic and breast examinations and cervical examinations during labor, and they can also prepare confidently for quizzes by quickly glancing over the terminology, etiology, and other background information or using the handbook's mnemonics to recall the key points. Operative techniques and procedures such as knot-tying, instrument use, perineal laceration repair, amniocentesis, and measurement of AFI and cervical length are illustrated to help trainees learn the basic skills. Thirteen operative dictations describe the common procedures with the latest techniques. Seasoned clinicians will find most recent guidelines on cancer screening, antibiotic prophylaxis, thrombosis prevention, and 2010 medical eligibility criteria for contraceptives. About the Author: Thomas Zheng, MD, FACOG, Director of Intern Ed...
- Brand: Phoenix Medical Press
- ASIN: 098226772X
Ketotarian: The (Mostly) Plant-Based Plan to Burn Fat, Boost Your Energy, Crush Your Cravings, and Calm Inflammation
A Goop Book Club PickA new twist on keto: The fat-burning power of ketogenic eating meets the clean green benefits of a plant-centric plateThe keto craze is just getting warmed up. The ketogenic diet kick-starts your body's metabolism so it burns fat, instead of sugar, as its primary fuel. But most ketogenic plans are meat- and dairy-heavy, creating a host of other problems, especially for those who prefer plants at the center of the plate. Dr. Will Cole comes to the rescue with Ketotarian, which has all the fat-burning benefits without the antibiotics and hormones that are packed into most keto diets. First developed for individuals suffering from seizures, keto diets have been shown to reduce inflammation and lower the risk of many chronic health problems including Alzheimer's and some cancers. Adding a plant-based twist, Ketotarian includes more than 75 recipes that are vegetarian, vegan, or pescatarian, offering a range of delicious and healthy choices for achieving weight loss, renewed health, robust energy, and better brain function.Packed with expert tips, tricks, and advice for going--and staying--Ketotarian, including managing macronutrients, balancing electrolytes, and finding your carb sweet spot, this best-of-both-worlds program is a game-changer for anyone who wants ...
- ASIN: 0525537171
Genius Foods: Become Smarter, Happier, and More Productive While Protecting Your Brain for Life (Genius Living Book 1)
New York Times BestsellerDiscover the critical link between your brain and the food you eat and change the way your brain ages, in this cutting-edge, practical guide to eliminating brain fog, optimizing brain health, and achieving peak mental performance from media personality and leading voice in health Max Lugavere. After his mother was diagnosed with a mysterious form of dementia, Max Lugavere put his successful media career on hold to learn everything he could about brain health and performance. For the better half of a decade, he consumed the most up-to-date scientific research, talked to dozens of leading scientists and clinicians around the world, and visited the country’s best neurology departments—all in the hopes of understanding his mother’s condition. Now, in Genius Foods, Lugavere presents a comprehensive guide to brain optimization. He uncovers the stunning link between our dietary and lifestyle choices and our brain functions, revealing how the foods you eat directly affect your ability to focus, learn, remember, create, analyze new ideas, and maintain a balanced mood. Weaving together pioneering research on dementia prevention, cognitive optimization, and nutritional psychiatry, Lugavere distills groundbreaking science into actionable lifestyle changes. He s...
- ASIN: B07169VV14
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